Bespoke Wayshowing in Hospitals

Abstract

Wayfinding in hospitals causes problems for patients, visitors, and staff. Applying the principle of least effort on wayfinding points at a three-tier set of wayfinding styles with increasing mental workloads. These styles are walkand-see, walk-and-read, and stop-and-study. While traditional wayshowing technologies facilitate the two first wayfinding styles, the third wayfinding style is best supported by individual wayfinding assistance, which is not given by traditional wayshowing technologies. This paper suggests addressing this problem by introducing bespoke wayshowing enabled by adaptive mass-customisation.